Privacy Policy

Welcome to Dandys Store! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website gardensuppliesshop.com and use our services. By accessing our site and purchasing our premium garden supplies—from Bark and Mulch to DandyBlox Concrete Blocks—you agree to the practices described in this policy.

Our global community—from passionate homeowners in Texas to professional landscapers in Toronto, and eco-conscious gardeners worldwide—trusts us not only for quality materials but also for secure and transparent transactions. Just as we carefully select project-ready products, we apply the same standard of excellence to protecting your privacy.

1. Information We Collect

To provide you with a seamless shopping experience and reliable global delivery, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping/billing address (such as 3674 Sussex Court, TECATE, US 91980), phone number, and payment details when you place an order for products like Topsoil and Compost or Natural Stone Paving.
• Transaction Data: Details about purchases you make, including items ordered (e.g., Fencing and Sleepers, Grass Seed and Wildflower Mix), payment method, order history, and shipping preferences (Standard or Free Shipping over $50).
• Technical and Usage Data: IP address, browser type, device information, pages visited on our site (e.g., menu pages like Gravel and Slate or Samples), and how you interact with our content.
• Communication Data: If you contact our support team at [email protected], we collect your email address and the content of your message.
• Cookie and Tracking Data: Information gathered via cookies and similar technologies to enhance site functionality and personalize your experience (see Section 6 for details).

2. How We Use Your Information

We use your data solely to support your gardening projects and improve our service, in line with our philosophy of direct, secure, and transparent operations:

• To process and fulfill orders for products like Turf and Grass Seed or Sand, Cement and Hardcore, including payment processing, shipping, and delivery coordination.
• To communicate with you about your order status, provide customer support, and respond to inquiries.
• To enhance website functionality, personalize your experience (e.g., suggesting relevant products like Rock Salt and Grit Bins based on browsing history), and optimize our product offerings.
• To send transactional emails (e.g., order confirmations) and, with your consent, marketing communications about new products or promotions.
• To ensure the security of our website and transactions, preventing fraud and unauthorized access.
• To comply with legal obligations and enforce our terms of service.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data. We may share information only in the following circumstances:

• Service Providers: We partner with trusted third-party providers for payment processing (e.g., global payment gateways), shipping carriers, and IT support to facilitate orders and deliveries worldwide (excluding a few remote locales).
• Legal Compliance: If required by law, we may disclose information to comply with regulations, protect our rights, or ensure safety.
• Business Transfers: In the event of a merger or sale of Dandys Store, customer data may be transferred as part of the business assets.
• With Your Consent: We will share data with third parties only when you explicitly permit us to do so.

4. Data Storage and Security

We implement robust security measures to protect your data, reflecting the same reliability we apply to our global delivery service:

• Your personal and payment information is encrypted using secure socket layer (SSL) technology and stored on protected servers.
• We retain data only as long as necessary to fulfill orders, provide customer support, and comply with legal requirements.
• While we strive to protect your data, no online transmission is 100% secure. We encourage you to use strong passwords and monitor your account activity.

5. Your Rights and Choices

Depending on your location (including the US, Canada, UK, and Europe), you may have the following rights regarding your personal data:

• Access and Correction: You can request access to the data we hold about you and update inaccuracies.
• Deletion: You may request deletion of your personal data, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our communications.
• Data Portability: You may request a copy of your data in a structured, machine-readable format.
• To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to enhance your browsing and shopping experience:

• Essential Cookies: Required for site functionality, such as maintaining your shopping cart when selecting items like Coal and Logs or DandyBlox Concrete Blocks.
• Analytics Cookies: Help us understand how visitors use our site (e.g., which menu pages are most viewed) so we can improve our content and layout.
• Marketing Cookies: Used to display relevant ads for products like Grass Seed and Wildflower Mix on other platforms.
• You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. International Data Transfers

As a global garden supplies store serving customers across the US, Canada, UK, and Europe, your data may be processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and are safeguarded through standard contractual clauses or other approved mechanisms.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly.