Welcome to Dandys Store! We take pride in providing our global community—from passionate homeowners in Texas to professional landscapers in Toronto, and eco-conscious gardeners worldwide—with premium garden supplies that help you create beautiful outdoor spaces. Just as we carefully select project-ready products like DandyBlox Concrete Blocks and Natural Stone Paving, we are committed to ensuring your complete satisfaction with every purchase.

We understand that sometimes a product may not meet your specific needs. Our Returns & Exchanges policy is designed to be as straightforward and transparent as our approach to gardening—rooted in reliability and trust.

Key Policy Summary

  • Return Window: 15 days from the date you receive your items.
  • Condition: Items must be unused, in original packaging, and in resalable condition.
  • Process: Contact us first for a Return Authorization (RA) number.
  • Refunds: Issued to the original payment method within 5-10 business days after we receive and inspect the return.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

1. Our Return & Exchange Promise

If you are not entirely satisfied with your purchase of Bark and Mulch, Fencing and Sleepers, Turf and Grass Seed, or any other product from our curated range, you may return eligible items within 15 days of delivery for a refund or exchange. This policy reflects our dedication to the same standard of excellence we apply to protecting your privacy and delivering quality globally.

2. Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of receiving your order, email our support team at [email protected] with your order number and details about the item(s) you wish to return or exchange. You may use the template provided below.
  2. Receive Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions. Returns sent without an RA number cannot be processed.
  3. Pack and Ship: Securely pack the item(s) in their original packaging, including all tags and accessories. Include a copy of your order confirmation or the RA number inside the package. Ship your return to our fulfillment center at:

    Dandys Store Returns
    3674 Sussex Court
    TECATE, US 91980
    (Please note: This address is for authorized returns only.)
  4. Track Your Return: We recommend using a trackable shipping service and retaining your proof of postage. Dandys Store is not responsible for returns lost in transit.
  5. Inspection and Completion: Once received, our team will inspect the item(s) within 3-5 business days. We will then notify you via email and proceed with your chosen resolution.

3. Refund Timeline and Method

Upon approval of your return:

  • Timing: Refunds will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days after we receive and approve the return.
  • Amount: You will receive a refund for the purchase price of the returned item(s). Original shipping fees (Standard or Free Shipping) are non-refundable.
  • Exchange: For exchanges, we will ship the replacement item once the return is approved. Standard shipping charges will apply for the new shipment.

Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear on your statement.

4. Items That Cannot Be Returned or Exchanged

To ensure the health, safety, and quality of our products for all gardeners, the following items are non-returnable unless they arrive damaged or defective:

  • Perishable & Live Goods: Products such as Grass Seed and Wildflower Mix, Turf, and other live plants or seeds, due to their perishable nature and specific storage requirements.
  • Custom/Cut Products: Items that have been cut, custom-sized, or specifically prepared to your order (e.g., cut-to-size Fencing and Sleepers).
  • Opened or Used Products: Any product that has been opened, installed, used, or is not in its original resalable condition (e.g., opened bags of Topsoil and Compost, Sand, Cement and Hardcore).
  • Samples: The Samples category consists of small, complimentary, or low-cost material samples and is final sale.

If a non-returnable item arrives damaged or is incorrect, please contact us within 48 hours of delivery, and we will gladly make it right.

5. Return/Exchange Request Email Template

To streamline your request, please copy, paste, and fill out the following template when emailing us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Dandys Store Support Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Product Name(s): [e.g., Natural Stone Paving, Gravel and Slate] Reason for Return/Exchange: [e.g., incorrect item, size issue, change of mind] I have read and understand the Returns & Exchanges policy. Please provide me with the Return Authorization number and instructions. Thank you, [Your Full Name] [Your Phone Number] [Your Shipping Address]

6. Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. If your order of Coal and Logs, Rock Salt and Grit Bins, or any other product arrives damaged, defective, or is not what you ordered, please contact us at [email protected] within 48 hours of delivery. We will arrange for a replacement, return, or refund at no additional cost to you, including covering return shipping if necessary.

Need Help?

Our friendly support team is here to help you focus on what truly matters: growing beautifully. For any questions about returns, exchanges, or your order:

📧 Email: [email protected]
đź“Ť Mailing Address: Dandys Store, 3674 Sussex Court, TECATE, US 91980

We typically respond to all inquiries within 24-48 hours.

This Returns & Exchanges Policy is part of our commitment to transparent and secure transactions, as outlined in our Privacy Policy. We reserve the right to update this policy to better serve our global gardening community. The “Last Updated” date will reflect any changes.

Thank you for being part of the Dandys Store community. Happy gardening!